Terms and Conditions

Effective Date: November 2024

Welcome to Felicity Psychology. By accessing or using this website and engaging in services offered by Felicity Psychology, you agree to the following terms and conditions. These terms outline your rights, responsibilities, and important information regarding the use of our website and psychological services.

1. General Information

Felicity Psychology is a psychology practice in Australia, owned and operated by Felicity Sayers a registered psychologist and educational and developmental psychology registrar. Our services comply with the Australian Psychological Society (APS) Code of Ethics, Australian Health Practitioner Regulation Agency (AHPRA) regulations, and relevant Australian privacy and health laws.

2. Website Use

  • Information Purposes Only: The content provided on this website is for general informational purposes only and does not constitute medical, psychological, or legal advice. Engaging with website content does not establish a therapeutic relationship with Felicity Psychology.
  • Intellectual Property: All content, including text, images, logos, and graphics, is the intellectual property of Felicity Psychology and may not be reproduced, distributed, or used without prior written permission.

3. Services Provided

Felicity Psychology offers evidence-based psychological services to individuals and families, including therapy, assessments, and support for children, adolescents, and adults. All services are provided in compliance with professional standards set by APS and AHPRA.

  • Appointments: Appointments can be scheduled by contacting Felicity Psychology directly.
  • Fees and Payments: Standard fees are outlined on the website and may vary by service type. Payment is due at the time of each session unless otherwise arranged. Payments can be processed via Halaxy’s secure system, with rebates available to eligible clients.
  • Cancellations: Felicity Psychology requires at least 48 hours’ notice for appointment cancellations or rescheduling. Cancellations made within 48 hours or missed appointments will incur the full session fee, except in cases of emergency.
  • Eligibility for Medicare and NDIS: Clients seeking Medicare rebates must have a valid referral and Mental Health Treatment Plan. NDIS participants who are self-managed or plan-managed may access services; Felicity Psychology is not an NDIS-registered provider and cannot directly bill NDIS for agency-managed participants.

4. Client Responsibilities

  • Accurate Information: Clients agree to provide accurate, up-to-date information during intake and ongoing sessions. This includes relevant health history, contact details, and billing information.
  • Therapeutic Engagement: The effectiveness of therapy depends on active participation. Clients are encouraged to attend scheduled appointments and follow through on agreed-upon therapeutic activities.
  • Communication: Any updates regarding health or other relevant matters should be shared promptly. In urgent situations, please contact Felicity Psychology directly.

5. Limitations of Service

  • Crisis Situations: Felicity Psychology is not a crisis service. If you or someone else is in immediate danger, please call 000 or go to your nearest emergency department.
  • Third-Party Services: Felicity Psychology is not responsible for the actions, content, or privacy policies of third-party services used in conjunction with our practice, such as Halaxy, Mentalyc, or Google email. While we make every effort to work with reputable providers, please review their respective terms and policies as applicable.
  • Confidentiality and Privacy: All client information is kept confidential, in compliance with Australian privacy laws, except where disclosure is required by law (e.g., in cases of harm to self or others). Our [Privacy Policy] details how your personal information is collected, used, and stored.

6. Limitations of Liability

Felicity Psychology and its practitioners strive to deliver quality psychological care; however:

  • No Guarantee of Outcome: Psychological services aim to support mental health and wellbeing, but results may vary based on individual circumstances. Felicity Psychology does not guarantee specific outcomes.
  • Indemnification: By engaging in our services, you agree to indemnify Felicity Psychology and its practitioners from any liability, damages, or claims arising from the use of this website or services, to the extent permitted by law.
  • Website Security: We make every effort to keep the website and communications secure. However, Felicity Psychology cannot be held liable for data breaches resulting from third-party systems or unauthorized access beyond our control.

7. Booking and Payments

  • Payment Terms: Payment for services is required on the day of your session unless covered by WorkCover, TAC, or NDIS plan management. Halaxy’s secure payment processing will be used to manage client billing.
  • Rebates and Claims: Clients may submit claims for Medicare or private health rebates where applicable. Please note that it is not possible to claim both a Medicare rebate and a private health rebate for the same session.

8. Changes to Terms and Conditions

Felicity Psychology reserves the right to modify these terms at any time to reflect changes in practice or regulatory requirements. Updated terms will be posted on this page, with the effective date noted.

9. Contact Information

For questions or concerns about these terms, please contact:

Email: felicitypsychology@gmail.com
Phone: 0481 111 293

By using this website and engaging in services provided by Felicity Psychology, you acknowledge that you have read, understood, and agree to these Terms and Conditions.